Q. How many people qualify as a group?
The minimum amount of tickets to purchase for a group is 10.
Q. Can I add on tickets after I purchase?
You should have a firm number when you are ready to purchase, as the minimum transaction is 10 tickets at a time, and we cannot guarantee that your groups will be together if they are not purchased at the same time.
Q. Can I sell any of my extra tickets?
No. There is a strict no-reselling policy with Atlanta United Group Tickets. It is important you make sure to get a firm number of tickets before you order, as if any tickets are caught being resold, your privileges will be revoked and all of your tickets taken back.
Q. How can I purchase?
All group tickets are purchased over the phone with a Group Sales representative by calling (470) 341-1500 (ext. 2). Your representative will go over available inventory and dates, and then can help you purchase your tickets to the match.
Q. What forms of payment do you take?
We take all major credit cards (VISA, AMEX, Mastercard, and Discover). We also can accept checks as long as they are received 45 days before the match.
Q. Can I print my tickets?
No, all of our tickets are mobile.
Q. How do I access my tickets?
Your representative will send you your confirmation email 2-3 business days after your purchase with a receipt and information on how to access. However once your tickets are paid in full, you can also log in at www.atlutd.com/myaccount with your email and click “Forgot Password” to access them.
Q. How do I manage my online tickets?
Click here to watch a short informational video that shows you how to manage and transfer your group tickets. While the video refers to our season ticket card, please be advised that Group Tickets will only be electronic (you will not get a card).
Q. How do my kids get to participate in one of the pregame experiences (i.e. walk out with the players)?
Our pregame and postmatch fan experience programs are a great way for kids to be able to be a part of the game day experience and for us to help reward group buyers. The ticket minimums for these experiences start at 100 tickets. If you have a group of this size, you can visit our fan experience page for more details https://www.atlutd.com/tickets/group/fan-experience-packages or call 470.341.1500 (ext. 2) to speak with a representative.
Q. How can I get a donation for my auction?
We are unable to provide game tickets or autographed memorabilia through the Ticket Sales department. Click here for information on how to apply for these donations. However, we do have fundraising programs to help different organizations raise money through ticket sales. For more information on this, you can all us at 470.341.1500 (Ext.2)
Q. How do I get a message on the Halo Board during a match?
A great way to celebrate a birthday, team, or business is to display a message on the Halo Board. The ticket minimum for this is 25 tickets. If you have a group this size, call (470) 341-1500 Ext. 2 to speak with a representative.
Q. What is the fee for group tickets?
One of the many perks of purchasing group tickets is that there are no additional fees.
Q. I have a large group and want everyone to pay separately. Is this possible?
This depends on the size of your group. If you have a large organization or company of over 100 people attending, we can set up a link for everyone to purchase separately and still sit together, or at least close. To find out if you meet the requirements, call (470) 341-1500 Ext. 2 to speak with a representative.
Q. What is the refund policy?
All 2020 Group Ticket buyers were informed of credit rolling over and offered a refund during a window over the Summer. All buyers who elected to roll their credit over and did not receive a refund will now be able to use their tickets for a 2021 match of their choice. Your ticket rep will reach out to you when the 2021 schedule is released to help you pick a date and set up your outing. If you need to look at other options now that the refund window has passed, please contact us at email@example.com to discuss.