FAQ

Is the 2027 Sprint Season a full season since it's a shorter schedule?

Yes. The Sprint Season crowns a full MLS Cup Champion with identical recognition and qualification implications as every other MLS Regular Season. Every match carries full competitive weight.

Will matches still be played on weekends?

Yes. The majority of matches will continue on weekends, with a limited number of midweek matches — similar to the current schedule.

When will the 2027 Sprint Season schedule be announced?

MLS will announce opponents and match dates at a future date.

What are my payment options?

Season Ticket Members will have three options, no matter the package they choose:

  • Bundle Membership: Pay in Full (1 payment), 3 Installment, or Monthly (8 payments over 10 months)
  • Sprint Membership: Pay in Full (1 payment), 50/50 (2 payments), or Monthly (3 payments).

What happens if I do not take action to select a membership (Bundle vs Sprint)?

All members will automatically renew under the Bundle Membership if they do not request the Sprint Membership prior to renewing.

Can I skip the 2027 Sprint Season, and only renew for the 2027-28 MLS Regular Season?

No. Season Ticket Members have the option to either renew their same seats in either the Bundle Membership, or the Sprint Membership. Should a member not renew either membership option, but wish to be a season ticket holder again for the 2027-28 Regular season, they will be considered a new season ticket member at that time. 

How do I update my contact information?

To update the contact information on your account (Personal Details, Phone Number, Email Address, Street Address, etc.) please **CLICK HERE**.

How can I update my address on file?

To update your address, please follow the instructions below.

  1. Log into your Atlanta United Account Manager by **CLICKING HERE**.
  2. Click your profile icon on the top right of the page and click "My Profile"
  3. Click the "Edit Address” button
  4. Update to your current Address
  5. Select "Save Changes”

How can I update my payment plan?

Please reach out the Atlanta United Fan Service Team by emailing us at fans@atlutd.com to change your payment plan. Payment Plans that are offered include the following:

  • Pay in Full (1 Payment)
  • 3-Installment (3 Payments)
  • Monthly (8 Installments over 10 months)
    • No Payments required in December or January

Can I transfer ownership of my season tickets?

Yes. You are able to transfer ownership of your season tickets. Season ticket members wanting to transfer their membership to a family member and/or friend will need to reach out to the Atlanta United Fan Service Team by emailing fans@atlutd.com to process the request.

Please note: If you are a Founding Member, Founding Member status and pricing will only be retained on the account if the recipient is an immediate family member, or a current Founding Member.

How can I update my card on file tied to my payment plan?

To change your credit card on file, please follow the instructions below.

  1. Log into your Atlanta United Account Manager by **CLICKING HERE**.
  2. Select “United Invoice - 2027 Bundle", if not already selected
  3. Select “Edit Payment Method"
  4. Use the drop-down box to select the correct card

                                    OR

Select "Add/Edit” to edit current card information or add a new card; Select "Save"

  1. Select "Save".

When can I relocate my seats?

During our Relocation Program (Beginning Early October) Season Ticket Members will have an opportunity to relocate their season tickets to any available seating. While all members will have the opportunity to view relocation options, we cannot guarantee specific seats that will be available.

A relocation email will be sent outlining the critical information on the process (including specific relocation windows) in Mid-September.

What are my options if I want to upgrade my seats?

To learn more about potential upgrade options, including our all-inclusive spaces, **CLICK HERE**.

Can I add seats onto my membership?

Yes. You can add seats onto your membership for the following season at this time. Please reach out the Atlanta United Fan Service Team by emailing us at fans@atlutd.com for more information on how to add additional seats.

Can I reduce the number the seats on my account?

Yes. To return your seats to reduce your number of seats on your account using the steps below.
To Submit Your Seat Reduction Request:

  1. **CLICK HERE** and log into your account.
    1. Once logged in, if you see an error message stating “We are experiencing temporary errors and can't find your tickets”, please ensure you are logged in with the email address tied to your season ticket account
  2. Select the "More" Button
  3. Select "Return Seats"
  4. Select the specific seats you would like to drop, then select ‘Continue’
  5. Select “Seat Reduction (Not Full Cancellation)” as the reason for your seat reduction, then select ‘Continue’
  6. Review the details of your cancelation and select ‘Submit’ to finalize your cancellation.

Once completed, your renewal invoice will be updated on your account within 48 business hours.

Please note: Reducing your seat quantity on your account may result in relocation if dropping a single seat.

How can I convert my account into a business account?

Please reach out to us at fans@atlutd.com to be able to process this request.

Note that any request to turn your account into a business account must include the company letterhead in the request. Both the business and you must give written approval to transfer the seats into a company account.

How can I change to a Sprint Season Membership?

To convert your membership into a Sprint Membership for the 2027 Sprint Season, please **CLICK HERE**.

NOTE: This decision is final. Once the terms are accepted, your account will be automatically converted into a Sprint Membership.

How can I cancel my Season Ticket Membership?

If you are unable to commit to the 25-match Bundle Membership, and would like to renew into the 7-Match Sprint Membership for the 2027 Sprint Season, *CLICK HERE*.

Please let us know if there are any accommodations you need in order to maintain your membership. If you intend to fully cancel your season ticket membership following the conclusion of the 2026 MLS Regular season, follow the instructions below.

To Submit Your Cancellation Request:

  1. **CLICK HERE** and log into your account.
  1.  Once logged in, if you see an error message stating “We are experiencing temporary errors and can't find your tickets”, please ensure you are logged in with the email address tied to your season ticket account
  1. Select the "More" Button
  1. Select "Return Seats"
  1. Select the specific seats you would like to drop, then select ‘Continue’
  1. Select your reason for cancelling, then select ‘Continue’
  1. Review the details of your cancelation and select ‘Submit’ to finalize your cancellation.

Once completed, your renewal invoice will be updated on your account within 48 business hours.

¿Prefiere comunicarse en español?/Spanish Preferred?

Si prefiere recibir nuestras comunicaciones y ayuda en español, envíe un correo electrónico a nuestra Ejecutiva Bilingüe de Servicios al Aficionado, Arely Martinez, a arely.martinez@atlutd.com. / If you prefer to receive our communication and help in Spanish contact /email our Bilingual Fan Services Executive, Arely Martinez, at arely.martinez@atlutd.com.

Questions? Contact us.

Phone: (470) 341-1500

Email: fans@atlutd.com